Power you up
with K Points

No card needed!
Get points via point
hunting missions!

Redeem points easily! It’s a great deal! Collect your points for bill payment, discounts
and many more privileges!

Transfer your points
with your favorite brands!

Get multiple
points

Get points via K Point hunting missions

Spend via credit card

Swipe your card or shop online
(Every 25 Baht = 1 K Point)*

How to complete missions to earn points

Redeem K Points -
Meet your lifestyle needs

Your e-wallet
and mobile phone

Use K Points to buy items
via K+market on

How to redeem
K Points on K+market

Make bill payment, top-up
and loan repayment on

Get cash back easily
on

How to redeem points for cash rebate

Press “Cash Rebate”.

Press to select card.

Select the credit card for which you wish to redeem points for cash rebate.

Enter the amount of points you wish to redeem for cash rebate, and the point redemption rate will be shown. Confirm to conduct transaction.

Enter your PIN.

Slip is shown when the transaction is successfully processed.

Transfer
in numerous styles

Transfer points amongst your favorite brands

Transfer point on K PLUS

How to transfer points

Press “Transfer accumulated points”.

Press to select your membership card.

Select membership card and destination of point transfer.

Enter the amount of points you wish to transfer, and the point redemption rate will be shown. Confirm to conduct transaction.

Check the details before confirming your transaction.

Enter your PIN.

Slip is shown when the transaction is successfully processed.

Conditions on transferring K Points to loyalty programs of membership cards

The transfer rate of K Points is

K Points converted to The 1 points
- KBank THE WISDOM Card: Every 1,000 K Points can be converted to 1,000 The 1 points.
- Other K-Credit Cards: Every 1,250 K Points can be converted to 1,000 The 1 points.

K Points converted to AIS Points
- Every 500 K Points can be converted to 50 AIS points. (Points transfer must not exceed 50,000 K Points per transaction.)

K Points converted to Blue Points
- Blue Credit Card: Every 500 K Points can be converted to 250 Blue Points.
- Other K-Credit Cards: Every 500 K Points can be converted to 200 Blue Points.

K Points converted to TruePoints
- All types of K-Credit Cards: Every 1,000 K Points can be converted to 100 TruePoints (Starting December 22, 2020).

Convert K Points to accumulated points of member cards on K PLUS.

Only valid K-Credit Cards of all types that can combine K Points are eligible to join this program; their payment histories must comply with the conditions established by KBank.
KBank Mastercard Titanium Credit Card, K SME Credit Cards and all types of corporate credit cards cannot participate in this program (OneSiam KBank Credit Card does not participate in only The 1 point transfer).

Introductions
to K Points page

*For participating credit cards only

**See credit cards that cannot combine points

Relax before your flight
at Suvarnabhumi Airport

Relax

Relax at a rest area with free Wi-Fi, battery charging service, automated currency exchange machines, flight data and Konnect pod

Refresh

Enjoy premium beverages,
coffee and snacks

Recharge

Where you indulge in a virtual world before setting off on your journey with Interactive Wall

Questions about

General questions
How can points be earned easily
How to redeem K Points
How to Transfer K Points
K Point KLUB

What are K Points ?

K Points – formerly KBank Reward Points - is a KBank point accumulation program. Customers earn K Points by using products/services determined by KBank, for instance, when they spend via K-Credit Card or complete ‘missions’ and comply with the established conditions. Customers shall earn points based on conditions of each product/service under a project or promotional/marketing program, as the case may be, with notice given by KBank. Currently, K Points are offered only by KBank. However, K Points may be offered by other companies under KASIKORNBANK FINANCIAL CONGLOMERATE.

What is the difference between K Points (new name) and KBank Reward Points (old name) ?

Click image to zoom

Have privileges of K-Credit Card been affected by renaming KBank Reward Points as K Points ?

No. Customers can earn K Points from spending via credit card of the relevant billing cycle and at the same rate as previously set by KBank (25 Baht = 1 point). Points earned in this manner can be redeemed as before, and have no expiry date.

Can K Points earned from credit card and from other channels be combined ?

Yes. K Points can be combined based on each customer. Customers can combine their K Points earned from spending via credit card with those from other transactions in order to increase their points for redemption.
*K Points earned from THE PASSION Visa Card, Blue Credit Card, OneSiam KBank Credit Card, BDMS-KBank Credit Card (Visa Platinum), and KBank-Shopee Credit Card cannot be combined with K Points earned from other channels.

Example One for point combining
Customers have two credit cards (for which points are allowed to be combined. Details are as shown in the next item.): VISA Platinum card with 300 points and JCB card with 200 points. Customers have earned an additional 300 points from other missions. Therefore, they have a total of 800 points.

Example Two for card combining
Customers have two credit cards: VISA Platinum card with 300 points and THE PASSION Visa Card with 200 points (Points of THE PASSION Card are not allowed to be combined with other channels.) Customers have earned additional 300 points from other missions. Therefore, they have a total of 800 points that can be divided into two portions: 600 points that can be combined, and 200 points (from THE PASSION Card) that cannot be combined.

For which types of credit cards can K Points be combined ?

K Points can be combined from any credit cards belonging to the same cardholder and bearing the same name.
With the exception of the following (hereafter referred to as the “Group of credit cards having points that cannot be combined with points earned from other credit cards”)

THE PASSION Visa Credit Card
Blue Credit Card
BDMS-KBank Credit Card
OneSiam-KBank Credit Card
KBank-Shopee Credit Card
Cards with no loyalty program

How can customers view K Points details ?

Customers can view K Points details by pressing the “View point details” button on the K Points page on K PLUS. The system will then show the sources of credit cards or missions customers have earned K Points from, including the points’ expiry date.

Are K Points shown in credit card statements ?

Yes, they are, for K Points earned from spending via respective credit cards (1 K Point for every 25 Baht spent). Customers can check details from the K Points page on K PLUS.

What can customers do if they want to combine points earned from credit cards that are not allowed to be combined with other credit cards, with points earned from other channels ?

Sorry, customers cannot combine points earned from credit cards that are not allowed to be combined with other credit cards, with points earned from other channels at this time, because the points earned from that particular group of credit cards and/or the use thereof offer more privileges than other cards.

Can K Points earned from different supplementary cards be combined ?

Yes, but the supplementary cards must bear the same cardholder name.

After adding a credit card on K PLUS, will K Points earned from the added credit card display immediately ?

Yes, for the group of credit cards having points that can be combined with points earned from other credit cards.
For the group of credit cards having points that cannot be combined with points earned from other credit cards, K Points are displayed on the next page by sliding the K Points page to the left.

After adding a supplementary card on K PLUS, can customers view K Points earned from the supplementary card? If so, can the points be redeemed (in case the name of the supplementary card is different from that of the primary card) ?

Yes, customers can view K Points earned from the supplementary card in the transaction page, but cannot redeem such K Points in the abovementioned case.

Are points earned from all credit cards shown in the K Points page on K PLUS ?

No, only the points earned from the credit cards that have been added on K PLUS are shown in the K Points page on K PLUS.

Will only the points of the credit card that is added on K PLUS show in the K Points page on K PLUS ?

Yes, but customers must add the credit card on only K PLUS.

What is the maximum number of points redemption transactions that can be viewed ?

Customers can view up to 200 points redemption transactions or those that occurred over the past three months.

Where can customers view a history of points earned or redeemed? Can they view the history via all channels ?

Customers can view the history of points earned/used/redeemed by pressing the “View point details” button in the K Points page on K PLUS. The system will show the following transactions

Normal points earned from credit card spending will be shown within three days after the credit card statement date.
Points earned from missions will be shown after the end of such mission or per the timeframe specified in the conditions.
The system will update outstanding points after transactions have been successfully processed and show points redemption transactions on the next day (with the exception of points redemption transactions via K PLUS, for which the system will update points in real time).

Is the transaction history of card types for which points cannot be combined shown immediately ?

No; but it is shown on the next day.

How can customers redeem K Points on K PLUS ?

Customers must update K PLUS to version 5.9.0 or newer. To view K Points, press either of the two buttons shown in the pictures below.

What should customers do if they have a problem redeeming K Points ?

Customers must turn on smart serve, then go to KBank Reward Points (former name) while K-Web customers are required to go to smart serve at the end of the website, then type contact the K-Contact Center, 02-8888888

How can customers receive K Points ?

The first method is to join missions on K PLUS; news on missions will be updated on K PLUS.
The second method is to spend via credit card. Customers will earn 1 K Point for every 25 Baht spent under the conditions of credit card application.

What is a "mission" ?

A mission is an activity organized for customers to accumulate K Points. KBank will determine different conditions for each mission depending on a sales promotional activity organized during a specific time. News related to activities is available mainly on K PLUS, while details of some activities are promoted via other channels of KBank.

How long does it take for customers to receive K Points after a mission is completed ?

It depends on the sales promotional conditions of a mission specified in “Mission details on K PLUS” or other media.

How can customers find out about KBank missions and their details ?

In the K Points page on K PLUS, under the “Popular missions” heading. Customers can press the “Mission” button to read details and press the “Join mission” button to participate in the mission.

How can customers earn K Points from non-credit card products ?

Customers can earn K Points from non-credit card products by completing missions within a specific period and under the conditions determined by KBank. The period of each mission varies depending upon the sales promotional program or missions organized during the specific time.

What can customers redeem K Points for ?

Customers can redeem K Points in the following ways

For purchase of goods on K+ Market
For discount on bill payment / top-up by viewing the list of all service providers on K PLUS or for payment of loans such as personal loan, home loan and commercial loan
For discounts at leading stores
To be converted into cash rebate
To be transferred to KBank partners

What is K+ market ?

K+ market is a marketplace on K PLUS which serves as a hub of great deals for food, drinks, travel, and shopping. KBank customers can shop by redeeming their points or using money from their KBank account.

How can K Points be redeemed ?

K Points will be redeemed based on their expiry dates. If there are not enough points, the system will use points earned from credit card transactions. K Points can be redeemed via two channels, as follows

a. In case K Points are redeemed via K PLUS

K Points closest to their expiry date shall be redeemed first.
K Points can be redeemed from credit cards in good standing (not blocked in any way).
K Points can be redeemed from the credit card with the highest points.
K Points can be redeemed from the credit card with the soonest expiry date.

b. In case K Points are redeemed at sales points or via K-Contact Center

K Points closest to their expiry date will be redeemed first.
K Points can be redeemed from credit cards used by customers at sales points / credit cards notified by customers via K-Contact Center
Other conditions are as determined by KBank / KASIKORNBANK FINANCIAL CONGLOMERATE.

Can customers choose a specific card for point redemption ?

Customers can choose the card for point redemption only at sales points and K-Contact Center. Customers cannot choose the card via K PLUS.

When making bill payment or loan payment via redemption of K Points, are customers allowed to redeem points partially, or do they have to make full point redemption ?

This can be done in two ways, depending on the conditions set by the merchant. If full payment is made – for instance, if the transaction amount is fixed like water and electric bills, customers who are making the transaction will see the numbers in grey, which cannot be amended. If partial payment is made, customers will see the numbers in green, which can be altered.
This can be done in two ways. For first-time partial payment, customers must first complete the transaction by using points. If customers wish to make additional payment, they must make another payment transaction.

To make bill payment or loan payment via redemption of K Points, do customers need to have a KBank deposit account ?

Click image to zoom

Are K Points redemption transactions shown on K PLUS in real-time ?

For points earned from missions and the cards that can combine points, redemption transactions will be shown in real time.
For points earned from credit cards that cannot be combined with other credit cards, redemption transactions will not be shown in real time, but will be shown on the following business day.

Remark: Cards that cannot combine K Points include

The PASSION Visa Credit Card
Blue Credit Card
BDMS-KBank Credit Card
OneSiam-KBank Credit Card
KBank-Shopee Credit Card
Cards with no loyalty program

To which loyalty programs can K Points be transferred ?

Customers can transfer K Points to the loyalty programs of The 1, AIS Points, Blue Point and TruePoint.

What is the transfer rate of K Points if customers want to transfer their points to the loyalty programs of their member cards ?

a. K Points converted to The 1 points

K-Credit Card: Every 1,250 K Points can be converted to 1,000 The 1 points.

b. K Points converted to AIS Points

K-Credit Card: Every 500 K Points can be converted to 50 AIS Points.

c. K Points converted to blueplus+

K-Credit Card: Every 300 points can be converted to 100 blueplus+.

d. K Points converted to TruePoints

K-Credit Card: Every 1,000 K Points can be converted to 250 TruePoints.

Can customers transfer points of all member cards ?

Yes. They are required to add their member cards on K PLUS first.

After points are transferred, can they be redeemed immediately ?

Yes.

What is K Point KLUB?

Located in Suvarnabhumi Airport, K Point KLUB is a area for travellers who can enjoy with numerous facilities on offer so that you and your companion can indulge in a unique experience before setting off on your journey.

Relax at a rest area with free Wi-Fi, battery charging service, automated currency exchange machines, flight data and Konnect pod
Refresh with premium beverages and snacks
Recharge with the interactive wall where you can indulge in a virtual world before setting off on your journey, while enjoying your photo shoot to showcase on social media

Use of K Point KLUB

Redeem K Point via K PLUS to use K Point KLUB.
1,500 K Point can be redeemed for one E-Coupon / person.
If you have K PLUS, you may ask another person who has sufficient K Point to redeem them for an E-Coupon and choose “Send Gift” via K+ market so that you can use K Point KLUB.
After K Point have been redeemed, an E-Coupon will be automatically sent to “My Coupons” in K+ market. Press “Redeem Coupon” to receive a QR code for entry to K Point KLUB. QR code is valid for two hours after it is redeemed.
Scan the QR code at the entrance in order to use K Point KLUB. Get snack and/or drink: Limited to one snack and one drink, or two snacks/two drinks (total of two items per person) at vending machine and coffee machine.
Up to two hours per QR code. Customers will be alerted via K PLUS around 15 minutes before the service hours end.

Conditions for use of service

Use of service by accompanying guest

1.1Two children less than 110 cm. in height are allowed access free of charge (In case of free access, no snack or drink per item 4 is offered. To get snack and / or drink, K Point must be redeemed for an E-Coupon in the same way as general customers.)
1.2Accompanying children more than 110 cm. in height, and the elderly, are required to redeem 1,500 K Point for an E-Coupon in K+ market; one coupon for one person.

E-coupon is valid for one year.
KBank reserves the right to change or cancel E-Coupon for using K Point KLUB after K Point have been redeemed via K+ market; conditions are determined by KBank.
For more information, please call the K-Contact Center at tel. 02-8888888

If I want to use K Point KLUB but have insufficient K Points, what can I do?

If you have K PLUS, you may ask another person who has sufficient
K Point to redeem them for an
E-Coupon and choose “Send Gift” via K+ market so that you can use

K Point KLUB.

Can I cancel e-coupon for using
K Point KLUB?

KBank reserves the right to change
or cancel E-Coupon for using
K Point KLUB after
K Point have been redeemed via
K+ market; conditions are determined by KBank.

Duration of service use

Up to two hours per QR code. Customers will be alerted via
K PLUS around 15 minutes before the service hours end.

Business hours

24 hours every day

Locations

Suvarnabhumi Airport at International Departures, 4th floor; in the East side near Concourse A and West side near Concourse G