New service for receiving and transferring money
Use only your Citizen ID number or Mobile phone number to link with your bank account.
Benefits of KBank PromptPay
Convenient
Use your citizen ID to receive payments from government agencies.
Easy
No need to remember account number. Use only mobile number to receive money.
Secure
Secure Reduce risk
from carrying cash.
Receive money by PromptPay
How to register PromptPay ?
Deposit account
Select your main bank account, either saving or current account. Maximum 4 accounts can be linked.
Citizen ID
Each citizen ID number can be linked to only one deposit account.
Mobile phone number
Each number can be linked to only one deposit account and maximum 3 numbers can be linked.
Note: It can’t be linked with another account until you unregistered your current PromptPay account.
PromptPay registration channels
Frequently Asked Questions
Is there any fee for PromptPay registration ?
There is no fee for PromptPay registration.
Does PromptPay customer need to register PromptPay before making fund transfer or receiving money ?
Customer needs to register PromptPay in order to receive money via PromptPay. On the contrary, customer who wants to transfer money via PromptPay, does not need to register PromptPay.
How many accounts does the customer allow to link their citizen ID number or mobile phone number with ?
The citizen ID number or mobile phone number can be linked with only one bank account at a time.
Could other persons get money or do the fund transfer from one’s account if they have your citizen ID number or mobile phone number ?
No, they could not because making fund transfer from one’s account needs confidential information such as PIN number or password to log in. Having citizen ID number or mobile phone number only could not make fund transfer.
What should the customers do if they by mistake transfer or send money to the wrong bank account ?
Once the transaction has been made; the bank cannot reverse it from its end without approval from the beneficiary. Bank cans only act as a facilitator. Therefore, the customer has to gather all proof regarding that fund transfer and contact customer’s bank immediately. As for KBank, the customer can contact K-Contact Center 02-8888888
What channel can customers cancel their PromptPay registration ?
KBank customers can cancel PromptPay registration via K-Mobile Banking PLUS, K-ATM and K-Contact Center 02-8888888
PromptPay fund transfer fee for retail
| Transfer amount | Fee per transaction |
| Transfer via ATM | |
| Not over 5,000 Baht | No fee |
| More than 5,000 – 30,000 Baht | 2 Baht |
| More than 30,000 – 100,000 Baht | 5 Baht |
| More than 100,000 - 500,000 Baht | 10 Baht | Transfer via K PLUS |
| Not over 500,000 Baht | No fee | Transfer via K BIZ |
| Not over 500,000 Baht | No fee |