Governance & Economic

Goal: Being an accountable bank to create sustainable profitability
Commitment: We are committed to strong ESG principles to be a responsible and accountable bank.

KBank conducts business in accordance with good governance principles, efficient risk management, sustainable supply chain and initiating financial innovations that meet every aspect of customers’ needs.

Long Term Target

Governance OKRs	2024	2025	2026
The results of corporate governance assessment measured by external agencies	Excellent	Excellent	Excellent
No significant warning issues/findings on KBank from regulators	Zero case	Zero case	Zero case
No significant non-compliance issues related to market conduct	Zero case	Zero case	Zero case
Net Promoter Score (NPS) achieved the highest score in the Thai banking industry	#1 of NPS in Banking	#1 of NPS in Banking	#1 of NPS in Banking
Digital banking leadership (NPS in mobile banking channel) achieved the highest score in the Thai banking industry	#1 of NPS in Mobile Banking	#1 of NPS in Mobile Banking	#1 of NPS in Mobile Banking
Maintain issues and complaints against the total number of Transactions	0.002%	0.002%	0.002%
Number of K PLUS users (million people)	22.7	25	28.2
Online Payment Adoption	91.40%	≥ 92%	≥ 92%
To maintain adequate Tier 1 Capital Ratio as required under Basel III and sufficient for business growth	Pass	Pass	Pass
100% of Project Finance and medium enterprises (and above) must be processed through the Environmental, Social and Governance/Economic (ESG) assessment procedure	100%	100%	100%
100% of Tier 1 and Tier 2 suppliers have undertaken the annual Environmental Social and Governance (ESG) supplier risk assessment	100%	100%	100%

Corporate Governance and Business Ethics

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Risk Management

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Financial Innovations and Services

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Sustainable Finance

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Supply Chain Management

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