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Human Resource Management


KBank focuses on human resource management to be in step with the ever-changing business environment and in alignment with K-Strategy that emphasizes being a Customer Empowerment Organization amid the challenges of the environment and the organizational context. The human resource strategies consist of five components, as follows:

  • Organization Design for Growth
  • Effective New Way of Work
  • Integrated Development
  • Performance-Driven Reward
  • Purposeful & Practical Leadership

Employee Recruitment Processes
KBank has provided training and a manual for those participating as a member of an interviewing committees to recruit personnel for KBank. These included new recruitment activities and channels, such as K Career Day: Immediate Interviews and Prompt Results, Roadshow KBank and KBTG “Us Roadshow
2023: Greater Future & Grow Together”, etc. These will enhance recruitment efficiency to meet the organization’s requirements. KBank will focus on personnel qualifications aligned with the organizational culture, apart from their skills, knowledge and capabilities, in order to ensure that those new employees are able to adapt themselves and grow sustainably with the organization.


Development of Employee Potential
To promote employees’ knowledge, capabilities and skills to perform their functions efficiently, and to advance in their career paths, systematic development of employees at all levels has been undertaken, as follows:

  1. Fostering strong leadership characteristics
  2. Enhancing skills for employees

Example of Employee Development Program
Data Talent bootcamp
Product Manager Capability Development Program


Employee Performance Appraisal
KBank conducted employee performance appraisal two times per year using a number of processes, by applying fair appraisal principle in conducting the employee evaluation appraisal to promote teamwork and agile way of work, build innovation culture, and to challenge business impact creation. Employee goals are set based on KBank’s business objective which includes stakeholder metrics, sustainability, and areas of focus.


Employee Engagement
The Employee Engagement Pulse Survey 2023 was conducted, consisting of three main topics, namely leadership, physical and mental health, and overall employee engagement. The survey was aimed at evaluating job satisfaction, purpose, and happiness and stress at work of employees, so that the division heads can plan for most efficient improvement of employee satisfaction and engagement.



Employee Engagement
2020 2021 2022 2023 2023 Target
Percentage of engaged employees75777780*77
Percentage of employees who responded to the survey10010010093

touch

*2023 Engagement Score is resulted from the company pulse survey conducted at the end of 2023. Since the score is finalized after SD Report publication (SR), the SR needs to refer to the previous year's result which differ from 2023.


Employee Benefits
KBank has provided benefits for all employees to ease concerns and promote good living quality that affects the operations and living conditions of our employees and their families. These benefits are divided into three categories:

  1. Finance: The Bank offers comprehensive benefits to employees, namely financial assistance in case of retirement and children’s education; loans for home, car, education, marriage, and other relief such as education support for employees’ children and adopted children, medical care for employees and their parents, spouses, and children; various funds; as well as family matters. The Bank allows female employees with nursing infants to take breaks during the workday for breastfeeding or milk expression without counting against their work hours. Female employees are also entitled to maternity leave of up to 98 days (covering both pre- and post-delivery) for each pregnancy with wage payment, and the right to be reinstated to their previous position with the wages not lower than before their maternity leave.
  2. Healthcare: This includes annual health checkup, mental healthcare for employees, medical treatment, reimbursement for medical expenses, and support for physical exercise in various forms.
  3. Flexible Working Arrangements and Work from Home: Focus is to encourage employees to effectively manage their time in response to their professional and personal requirements.

Employee Grievance Process at KASIKORNBANK
The Bank has established clear and strict regulations for handling employee complaints and addressing labor rights violations. The Bank values employee feedback and consistently consults with employee representatives or labor unions. The process for submitting employee grievances includes the following steps:

  1. Filing a grievance

    Employees wishing to file a grievance may submit a written complaint directly to the Employee Relations Department, the Human Resource Division. The written complaint should include essential information: the complainant’s full name, position, department, the specific issue or concern, details of any involved parties (such as names, witnesses, and relevant incidents), and the purpose or desired outcome of the grievance.

  2. Investigation and review of grievance

    The Bank will gather facts, analyze, and review the grievance (or an investigative committee may be formed to establish the facts if necessary). The outcome will then be documented and provided in writing to the employee who filed the grievance and any relevant parties within 30 days, along with follow-up on actions taken based on the decision.

  3. Appealing the grievance decision

    If an employee believes the decision is unjust, they may submit a written appeal to the First Senior Vice President or Executive Vice President of the Human Resource Division within 15 days of receiving the decision. If no appeal is filed within this timeframe, the matter will be considered closed, and the employee cannot submit a grievance on the same issue again.

  4. Protection for complainants and involved parties

    The Bank will keep the names of the complainant and involved parties confidential if they prefer. Grievances will not be used to influence performance evaluations or other benefits. Furthermore, the Bank will not take any adverse actions against the complainant or any involved parties who have filed grievances in good faith.


flowchart process

Document
KBank Diversity Management



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