Human Resource Management
KBank focuses on human resource management to be in step with the ever-changing business environment and in alignment with K-Strategy that emphasizes being a Customer Empowerment Organization amid the challenges of the environment and the organizational context. The human resource strategies consist of five components, as follows:
- Organization Design for Growth
- Effective New Way of Work
- Integrated Development
- Performance-Driven Reward
- Purposeful & Practical Leadership
Employee Recruitment Processes
KBank has provided training and a manual for those participating as a member of an interviewing committees to recruit personnel for KBank. These included new recruitment activities and channels, such as K Career Day: Immediate Interviews and Prompt Results, Roadshow KBank and KBTG “Us Roadshow
2023: Greater Future & Grow Together”, etc. These will enhance recruitment efficiency to meet the organization’s requirements. KBank will focus on personnel qualifications aligned with the organizational culture, apart from their skills, knowledge and capabilities, in order to ensure that those new employees are able to adapt themselves and grow sustainably with the organization.
Development of Employee Potential
To promote employees’ knowledge, capabilities and skills to perform their functions efficiently, and to advance in their career paths, systematic development of employees at all levels has been undertaken, as follows:
- Fostering strong leadership characteristics
- Enhancing skills for employees
Example of Employee Development Program
Data Talent bootcamp
Product Manager Capability Development Program
Employee Performance Appraisal
KBank conducted employee performance appraisal two times per year using a number of processes, by applying fair appraisal principle in conducting the employee evaluation appraisal to promote teamwork and agile way of work, build innovation culture, and to challenge business impact creation. Employee goals are set based on KBank’s business objective which includes stakeholder metrics, sustainability, and areas of focus.
Employee Engagement
The Employee Engagement Pulse Survey 2023 was conducted, consisting of three main topics, namely leadership, physical and mental health, and overall employee engagement. The survey was aimed at evaluating job satisfaction, purpose, and happiness and stress at work of employees, so that the division heads can plan for most efficient improvement of employee satisfaction and engagement.